Please record an unboxing video when receiving the product. If there are any issues with the product, please provide the unboxing video as evidence.
- For returns/exchanges due to personal reasons, please make sure the product remains brand new, unused, and in its original packaging.
- Only product exchanges are accepted, no refunds.
- For returns/exchanges due to quality issues, please send back the product and we will cover the return shipping fee.
Returns/Exchanges will not be accepted if:
- Exceeding 7 days (including the day of receipt)
- Packaging not intact
- Personal hygiene products (not suitable for return/exchange due to hygiene reasons)
- Damaged packaging boxes (cannot enjoy unconditional return/exchange service)